Privacy Policy

Last updated: 13 September 2026

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. If you have any questions, please contact us at [email protected].

1. Who We Are

sphura- is operated by sphura, Sphura-
India. We are responsible for the personal information collected through this website.

2. What Information We Collect

Information you provide to us

• When placing an order: Your name, email address, delivery and billing address, and order details.
• When creating an account: Your name, email address, and a password (stored securely — we never store it in plain text).
• When contacting us: Your name, email address, and the content of your message.

Information collected automatically

We may collect data about how you use our website, such as pages visited, time spent on pages, and the device and browser you use. This helps us improve our website and understand customer behaviour.

Children

We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have done so, we will delete that information promptly.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send you order confirmations, dispatch updates, and related communications
• Handle returns, refunds, and complaints
• Manage your account if you have registered with us
• Improve our website and understand how customers use it
• Send marketing communications where you have given consent (you can opt out at any time)
• Comply with our legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with third parties only where necessary:

• Service providers: Such as delivery companies, payment processors, and email platforms who help us run our business and fulfil orders.
• Legal requirements: Where required by law or to protect our legal rights.
• Business transfers: If our business is sold or transferred, customer data may form part of that transaction.

Sub-processors we use

Name	Service provided	Privacy policy
freewebstore	eCommerce platform, website hosting, and data storage	freewebstore.com/privacy.html

5. Cookies

Our website may use cookies — small files stored on your device — to improve your browsing experience and help us understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect how some parts of the site work.

6. How Long We Keep Your Data

We only keep your personal information for as long as necessary for the purposes described in this policy.

Data type	Retention period
Order and invoice records	7 years
Account information	Until you delete your account or request erasure
Newsletter subscriptions	Until you unsubscribe
Customer communications	7 years

7. Your Rights

You may have rights under applicable law regarding your personal information, including the right to access, correct, or request deletion of information we hold about you, and the right to opt out of marketing communications.

To exercise any of these rights, contact us at [email protected]. We may ask you to verify your identity before acting on your request.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. No online system is completely secure, however, and we cannot guarantee absolute security of data transmitted over the internet.

9. Changes to This Policy

We may update this policy from time to time. We will update the date at the top of this page when we do. Your continued use of our website after any changes are posted means you accept the updated policy.

10. Contact Us

sphura-
sphura
Sphura-
India
Email: [email protected]